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That extra mile to ensure we enthusiastically provide only the very best in every area of our operation.
We treat every customer as an individual, and we respect and understand the culture of each of our high volume clients business. Therefore customer care is a very high priority and our highly trained motivated staff ensure that we are completely in tune with our clients needs and requirements.
We are passionate about customer care and intimate customer relationships. We have a wealth of knowledge, expertise and experience to ensure we provide service excellence to exceed your expectations.
Guarantee
a. The seller will at its own cost and expense repair and/or replace at its discretion the whole or any part of the goods forming the subject of the contract which are defective in quality or fail to comply with the specification laid down in the contract subject however to the following conditions:-
i. In the event of any matter giving rise to complaint which would be apparent to the Buyer on reasonable inspection the Buyer must give notice thereof to the Seller within 3 days from the date of delivery of the goods to the destination agreed in the contract.
ii. In the event of a complaint in respect of a matter not apparent on reasonable inspection the Buyer must give notice thereof to the Seller within 3 days of the defect complained of coming to the attention of the Buyer and/or its servants or agents but in any event notice of complaint must be given to the Seller by the Buyer within 12 months of the manufacture of the goods.
iii. The product has not been subjected to abnormal use, or to use under abnormal conditions, or beyond its capacity as rated and recommended by the Seller.
iv. The Seller shall not be held responsible where specifications or particulars supplied by the Buyer are inaccurate.
v. In all cases the Seller must be given a reasonable opportunity following notice of complaint of examining the relevant goods.
vi. The above guarantee shall not in any case extend to any products not of the Sellers manufacture but the Seller will use his best endeavours to pass on to the Buyer the benefit (with the corresponding liabilities) of any guarantee received by the Seller from the supplier of any such goods, but not so as to impose upon the seller a greater liability.
vii. The Seller does not warrant that the goods supplied are suitable for the purpose for which they are proposed to be used by the Buyer.
b. Save as mentioned in sub paragraph (a) above the Seller shall be under no liability whatsoever whether contractual torious or statutory for any defect of quality, shortfall in quality, breach of specification or any other matter in relation to goods supplied or for any consequential damage injury, loss of expenses (including but not limited to loss of profit) however caused thereby incurred by the Buyer or any other person, firm or corporation and whether arising directly or indirectly from any matter complained of in relation to the goods.
c. Any condition, warranty or statement as to the quality of the goods, or of their fitness for any purpose whether express or implied by statue, trade, customer or otherwise is deemed excluded unless expressly accepted in writing by the seller.
d. The Seller’s liability will under no circumstances extend beyond the repair of replacement of the product supplied by the Seller, Claims for either labour in replacement or damage to property are not admissible.